Categorize and Track Company Emails with AI and Google Sheets

This workflow triggers when a new email is received in Gmail. It uses AI to analyze the email's subject and body, then determines a category and request type. It retrieves existing entries from a Google Sheet. If a matching category and request are found, it increments the count for that specific row; otherwise, it adds a new row to the sheet.

Apps Used:

Gmail LogoGmailGoogle Sheets LogoGoogle SheetsOpenAI LogoOpenAI

Categories:

Document ProcessingCustomer Support

How It Works

  1. 1When a new email is received in Gmail.
  2. 2Use AI to extract the email's category and request type from the subject and body.
  3. 3Get all existing data from a Google Sheet.
  4. 4Check if the extracted category and request type already exist in the Google Sheet data.
  5. 5If they exist, update the corresponding row in Google Sheets by incrementing the count.
  6. 6If they don't exist, add a new row to Google Sheets with the category, request type, and a count of 1.

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