Automate Gmail Inquiry Responses with AI and Google Sheets

This workflow automatically monitors your Gmail inbox for new inquiries. It classifies incoming emails using AI, retrieves relevant context from a Google Sheet acting as an FAQ database, and generates a professional, context-aware reply for valid inquiries. Finally, it sends the AI-generated response via Gmail and logs all interaction details (original email, AI response, timestamp, and sender) to a Google Sheet for tracking.

Apps Used:

Gmail LogoGmailGoogle Sheets LogoGoogle SheetsOpenAI LogoOpenAI

Categories:

Customer SupportDocument Processing

How It Works

  1. 1When a new email arrives in Gmail.
  2. 2Use AI to classify the email as an "Inquiry" or "Not Inquiry".
  3. 3If it is an "Inquiry", get relevant context from a Google Sheet FAQ database.
  4. 4Use AI to generate a professional reply based on the email content and FAQ context.
  5. 5Send the generated reply to the original sender via Gmail.
  6. 6Log the original email, AI response, timestamp, and sender email to a Google Sheet.

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