Automated Gmail Email Support with AI Fallback and Google Sheet Logging
This workflow monitors for new customer support emails in Gmail. It uses a primary AI model (Gemini) to generate replies. If the primary AI fails or for complex queries, it intelligently falls back to a secondary AI model (GPT). Finally, it sends the AI-generated reply and logs all interaction details into a Google Sheet for tracking.
Apps Used:
Gmail
Google Sheets
GeminiOpenAI GPTCategories:
How It Works
- 1When a new email is received in Gmail
- 2Use Gemini AI to process the email and draft a response
- 3Add a condition: if Gemini's response is not valid or fails, use OpenAI GPT to draft a response instead
- 4Send the drafted response as an email via Gmail
- 5Add the original email, AI response, and interaction details to a new row in a Google Sheet
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