Personalize Marketing Emails with AI-driven Customer Sentiment Analysis
This workflow analyzes customer feedback using AI to determine sentiment. If the sentiment is negative, it uses AI to decide whether offering a coupon could improve the customer experience. Finally, it creates and sends a personalized email to the customer, streamlining post-purchase engagement and addressing dissatisfaction effectively.
Apps Used:
AI (LLM Node)
GmailCategories:
How It Works
- 1Trigger manually or when new customer feedback is received
- 2Analyze the feedback for customer sentiment using AI
- 3If the sentiment is negative, use AI to determine if a coupon offer would be beneficial
- 4Generate a personalized email draft based on the sentiment and coupon decision
- 5Send the personalized email via Gmail.
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