Classify Contact Form Submissions with AI and Route Emails
This workflow triggers when a new contact form is submitted. It uses AI to classify the submitted message into predefined categories, such as 'Request Quote' or 'Product Info'. Based on the AI classification, the workflow routes an email to the appropriate internal department. Finally, it logs all submission details and the classification results into a Google Sheet for tracking and analysis.
Apps Used:
Google Forms
OpenAI
Gmail
Google SheetsCategories:
How It Works
- 1Start when a new Google Form is submitted.
- 2Use AI to classify the submitted message into predefined categories (e.g., 'Request Quote', 'Product info', 'General problem', 'Order', 'Other').
- 3Based on the AI classification, send an email to the correct department.
- 4Add the original form details, AI classification, and email recipient to a Google Sheet.
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